Create and Lead Highly Successful Project Teams

(10704) Michael Corbett says:

 Successful outsourcing efforts and initiatives never just happen by chance. Instead, support and leadership will be required from the top of the organization. That means to get viable outsourcing arrangements in place, effective well-managed teams will be required to plan and implement.

Outsourcing is usually a five-stage process with each stage being centered around a key business question, in this way:

1. Is the opportunity appropriate?

Will this outsourcing opportunity make us more competitive in the marketplace, or will it dilute our uniqueness?

2. Is this opportunity real?

Can we develop a business case which will confirm quantitatively that genuine benefits will be delivered.

3. Can we craft a good deal with a qualified provider?

That is, can we reach an agreement with a good service provider that will be consistent with the benefits we anticipate will come?

4. Can we execute?

Will we be able to modify our internal processes to integrate this outsourcing arrangement beneficially?

5. Can we provide onoing management for this agreement?

Once the outsourcing arrangement is in place, will we be able to keep it moving forward or will it stagnate?

Most outsourcing projects will require a series of teams, which will evolve over the life of the agreement. The early planning and evaluation is typically handled by an ideas team. As the project moves toward implementation, more operational people usually get drafted in. Then a transition team may be required, followed by an assessment and management team who will analyze and adjust the project long term. External advisors and consultants may also be called on as required.

As with most business activites, the role of the project team leader is critical. A strong outsourcing project leader:

Will have the ability to embrace and champion change.

Will have previously earned credibility within the organization.

Will have a desire to manage others, not simply do things.

Has the ability to build trust in others.

Has good communication and negotiation skills and aptitudes.

Possesses good strategic management skills.

Knows how to manage and market new processes.

Has very good process expertise and know-how.

The Outsourcing Revolution